Terms of service

Welcome to Nilaura. These Terms of Service govern your access to and use of the Nilaura website and your purchase of products through our online store.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Nilaura

Nilaura is an online consumer brand offering Skincare, Makeup and Fragrance products directly to customers.

Our products are intended for personal and consumer use and are sold subject to product availability and these Terms of Service.

2. Use of Our Website

You agree to use the Nilaura website only for lawful purposes.

You must not:

  • Use the website for any fraudulent or unlawful activity.
  • Attempt to gain unauthorised access to our website or systems.
  • Interfere with the security or functionality of the website.
  • Copy, reproduce or commercially use our website content without permission.
  • Use automated systems or methods to misuse, disrupt or extract information from our website.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, ingredients, prices and other information displayed on our website are accurate and up to date.

However, there may be minor differences between the product displayed on the website and the actual product received, including differences in:

  • Packaging
  • Colour
  • Design
  • Appearance
  • Labelling

Product images are provided for representation purposes and actual packaging may vary.

4. Skincare, Makeup & Fragrance Products

Customers are advised to carefully read the ingredients, usage instructions, warnings and other information provided on the product packaging before use.

If you have known allergies, sensitivities or concerns regarding any ingredient, please review the product information before purchasing or using the product.

Nilaura products should be used only as directed.

Nilaura is not responsible for reactions resulting from misuse, improper application, failure to follow product instructions, or use despite known allergies or sensitivities.

5. Product Availability

All products are subject to availability.

Although we make reasonable efforts to maintain accurate stock information, a product may occasionally become unavailable after an order has been placed.

If a product becomes unavailable, Nilaura may cancel the affected order and, where payment has already been received, process the applicable refund.

6. Prices & Payments

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the checkout process.

We reserve the right to correct any pricing, product information or technical errors on our website.

Payment may be processed through third-party payment service providers. By making a payment, you agree to comply with the terms and conditions of the relevant payment provider.

7. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order is subject to confirmation, payment verification, product availability and successful processing.

Nilaura reserves the right to refuse or cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorised transactions
  • Technical errors
  • Delivery restrictions
  • Any other legitimate operational reason

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer.

8. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer at checkout.

Estimated delivery timelines are provided for guidance and may vary depending on the customer's location, courier availability, weather, holidays and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

For detailed information regarding shipping, please refer to our Shipping Policy.

9. Cancellation, Returns & Refunds

Order cancellations, returns, replacements and refunds are subject to our Returns & Refunds Policy.

Due to hygiene and product-safety considerations, opened, used, tested, sprayed or applied skincare, makeup and fragrance products may not be eligible for return or exchange, except where applicable for damaged, defective or incorrect products.

Please review our Returns & Refunds Policy before placing an order.

10. Promotions & Discount Codes

Nilaura may offer promotional discounts, coupon codes, special offers or other promotional campaigns from time to time.

Promotional offers may be subject to additional terms and conditions, including:

  • Validity period
  • Minimum order value
  • Product exclusions
  • Customer eligibility
  • One-time-use restrictions

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

Nilaura reserves the right to modify or withdraw a promotional offer in accordance with its stated terms.

11. Intellectual Property

All content available on the Nilaura website, including but not limited to:

  • Nilaura name and logo
  • Product names
  • Product images
  • Photography
  • Graphics
  • Videos
  • Text
  • Website design
  • Marketing materials
  • Other visual and written content

is owned by or licensed to Nilaura and is protected under applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit any Nilaura content without prior written permission.

12. User Reviews & Content

If you submit a review, photograph, comment, testimonial or other content to Nilaura, you agree that the content should not:

  • Contain unlawful, abusive or misleading material.
  • Infringe another person's intellectual property or privacy rights.
  • Contain malicious or harmful material.
  • Misrepresent your experience with our products.

By submitting content, you grant Nilaura permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.

13. Third-Party Services & Links

Our website may use third-party services for functions such as payment processing, shipping, analytics, marketing, communication and other business operations.

We may also provide links to third-party websites or services.

Nilaura is not responsible for the content, policies, security or practices of third-party websites or services.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or completely error-free.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues or other legitimate reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Nilaura will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including:

  • Courier or delivery delays
  • Natural disasters
  • Technical failures
  • Internet or network interruptions
  • Government restrictions
  • Events beyond our reasonable control

Nothing in these Terms of Service is intended to exclude or limit any rights or protections available to consumers under applicable law.

16. Changes to These Terms

Nilaura may update or modify these Terms of Service from time to time.

Any updated version will be published on this page with the revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws.